INDEPENDENT CHECKLIST · REVIEWED 25 SEPT 2026 · NOT A LIVE OUTAGE REPORT
Start with the closest symptom.
Early-access players have reported server pressure and road-generation problems, while browser graphics, extensions and network conditions can produce similar-looking failures. A failed page or route does not by itself confirm an outage.
- Page or sign-in will not open
- Menus work, but the world is black
- Loading continues or roads are missing
- The world loads, but keys do nothing
- Solo works, but joining a race fails
The game page will not open or sign-in stops
Open hop.earth ↗ directly in a current browser, then reload once. If you were using an embedded player or in-app browser, compare a normal browser tab first. A private window is a comparison, not a guaranteed fix: its storage rules and permitted extensions can differ. Do not delete all browser data, create another account or install an unofficial fixer just to test access.
Menus load but the 3D world is black
Update the browser, confirm hardware acceleration is available, close GPU-heavy tabs and restart the browser. Then compare one current browser or device. A working menu with a missing scene points more usefully to rendering, memory or an unfinished location load than to keyboard controls.
The world keeps loading or roads are incomplete
Wait briefly, then retry once with a simple connected urban or coastal road. Record the location if one place fails but another works; that distinction is more useful than rapidly switching between many pins.
Keys do nothing after the world opens
Close text-entry fields and click once inside the official game before testing the current on-screen control prompt. Press H for live Help and compare the controls guide. If the browser page scrolls instead, keyboard focus is outside the game. Do not rely on older control screenshots when the live prompt differs.
Solo play works but joining or sharing fails
Use one newly generated link, compare the visible start and finish for every player, then create one compact new route after a short pause. See the dedicated race-link checklist ↗ for the safe evidence to collect.